When will I see my course and CEUs on my ASHA Registry?
Participants are given an ASHA Bubblesheet at the course that must be completed and returned to the on-site CIAO Rep. CIAO will report all live courses to ASHA within 45 Days after the event. (Note: ASHA registry fees must be paid to ASHA for the reporting year in order for newly submitted CEUs to reflect on your registry.)
Distance Learning Courses
Only successfully completed courses (includes test and course evaluation) will be reported to ASHA. NOTE: Please make sure to check the box on the ASHA Bubblesheet next to Report to ASHA.
Courses completed between Jan 1 and Mar 31 are reported to ASHA by May 15
Courses completed between Apr 1 and Jun 30 are reported to ASHA by Aug 14
Courses completed between Jul 1 and Sep 30 are reported to ASHA by Nov 14
Courses completed between Oct 1 and Dec 31 are reported to ASHA by Feb 14
Why am I not listed on the VitalStim Registry?
Who is listed on the Registry?
VitalStim Providers who are current with their training in the VitalStim Therapy Specialty Program and who wish to be listed. Providers are listed based on their facility zip code.
What does it mean to be current?
VitalStim Providers who have received their Specialty Certificate or renewed within the last three years.
If I am not "current", am I still a VitalStim Provider?
Yes, once a therapist passes the training program, they are VitalStim Providers and remain so.
Why is there a 3 year requirement to be listed on the Registry?
As part of the recent national accreditation of the VitalStim Therapy Specialty Program, a 3 year renewal was implemented to meet NCCA standards. This requirement also allows the public searching for potential Providers in their area to find therapists who are familiar with up-to-date research, placements, protocols and safety guidelines.
Why am I not on the registry?
If you are a current VitalStim Provider, you should be listed by your facility's zip code. If you are not, please verify your CIAO profile and ensure you are not designated to be "unlisted."
How can I update my information?
VitalStim Providers are able to update their information including a change in name, facility or listing preference at any time by logging into their account at www.ciaoseminars.com and updating their profile
What if I did not attend VitalStim training by CIAO?
The safety and improvement of patients is the primary focus - which is why there is only one sanctioned training program for the safe and effective use of VitalStim Therapy.
MasterCard, VISA, Purchase Order, Check, or Money Order. (Please note the Accounts Payable contact name and fax number to send invoices in the "Order Notes to CIAO" section during the online registration process.)
How do I receive my Returning Customer Discount?
When registering for other LIVE courses, Log in with the same email address and password used previously.
77 Bay Bridge Drive
Gulf Breeze, FL 32561
15 days or more before course date - Full refund minus $25 admin fee
14 days or less before the course date - 50% Refund
14 days or less before the course date - $50 Change fee
A full refund will be given if CIAO cancels the seminar for any reason. CIAO reserves the right to cancel a conference in the event of an unforeseen circumstance, or if the minimum acceptable registration is not attained. In the event of a cancellation, CIAO is obligated to refund the registration fee only. However, should any course be cancelled, CIAO will reimburse the airline change fee up to $100 only (with documentation) for registrants only.
Refunds will not be provided to those who do not cancel or for those who begin a course but do not complete it.
Registered participants that do not show, do not cancel and have not paid will be required to pay the total course fee before registering for any other CIAO event.
For VitalStim Registrants - if the MBS portion is begun or completed, then the refund policy will cover the onsite portion only.
For Auditors - "No Shows" or failure to cancel at least 2 weeks in advance of course date are not eligible for a refund.
A $50.00 fee will be charged to participants who transfer to another course within 2 weeks of the original course.
CIAO Seminars prohibits discrimination on the basis of race, ethnicity, color, religion, creed, sex, gender, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, genetic information, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities.
Privacy and Security Policy
It is CIAO's objective to maintain complete and accurate records regarding each student and to preserve the confidentiality of these records. Accordingly, this policy sets forth requirements for the retention and release of student's records.
Career Improvement and Advancement Opportunities Inc., "CIAO", takes every precaution to protect information collected. All course registrants are asked to submit personal and sometimes sensitive information (i.e. credit card number, address). This information is encrypted and protected by Secure Sockets Layer (SSL) encryption software. No credit card information may ever be disclosed or sent via mail, fax, email or other method of delivery by a CIAO employee. All Information collected is restricted within the CIAO office. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept current on security and privacy practices. All participant records are maintained by CIAO for a minimum of 7 years.
CIAO does not share any personal or sensitive information with outside third parties. Contact information (address, phone number, email) is used by CIAO to inform past and current course participants about relevant course information and future events. Recipients can opt out or change this service at any time by contacting CIAO or accessing their account online. VitalStim Provider numbers, course transcripts and duplicate course certificates are released only to the course participant, once identification has been verified by CIAO. VitalStim Provider status may be shared when requested by a facility, equipment sales rep, or patient family. VitalStim Provider number, e-mail and facility information is given to the manufacturer for verification prior to any sale. No other personal identification info is disclosed to the manufacturer.
CIAO's website uses "cookies", which enables us to improve your visit by tracking browsing activity throughout our site. Cookies also allow our website to recognize repeat visitors and certain information (i.e. passwords, shopping cart items). Cookies are in no way linked to personal and sensitive information.
Any changes and/or updates to this policy will be communicated via email, CIAO's website and social media. If you feel that this policy has not been met, please contact CIAO.
When is payment required?
If you are registering online, by phone, or fax, payment is due by the live course date. You may mail a check before the seminar or bring it with you to the live course. Purchase orders are accepted. We will fax or mail in an invoice to your facility upon receiving the registration. A certificate will not be issued to a participant until payment is received.
When will my refund appear on my online statement?
If you are receiving a refund from CIAO please allow up to 5 business days for it to appear on your online statement.
How do I get a course to come to my facility or area?
Please call CIAO and speak with Cindy Mills, our Private Events Coordinator, for private course contract information or email her with your request. Send email
How will I know if a course is cancelled?
We contact each course participant by phone and email if a course will be cancelled. If you have not registered, please check the calendar tab on our website for all current course information. Unfortunately, cancellations may occur at the last minute due to inclement weather. We will gladly change you to another course city without a change fee.
Do you send a confirmation of registration?
Yes. Confirmations of registrations, paid and unpaid, are sent via email when the registration is entered into our system. If it does not appear in your inbox, please check your bulk mail or junk mail folder. It will be from firstname.lastname@example.org
I need special accommodations. Who should I contact?
Please contact CIAO at least 2 weeks before the seminar date if you have special needs.
Is breakfast provided?
Yes. Typically - Coffee, Tea, Bagels and Danishes.
Is lunch provided?
Lunch is on your own. We make every attempt to select facilities that have restaurants within the property or several nearby for your convenience.
Do I have to pay for parking?
We do not validate or pay for parking at any seminar. Please call the seminar location for parking costs and information.
What should I wear?
Business casual attire is appropriate for most of our courses. Some courses are more hands-on where the instructor asks that participants wear or bring certain clothing (ie: tank top/shorts). If this is the case the course description will list any requirements for clothing or optional itmes to bring to the course.
We recommend bringing a light sweater as we cannot always control the temperature of the room.
Will I receive my continuing education certificate the day of the seminar?
If you register at least 3 days prior to the course and your registration is paid in full by/on the course date, you will receive a certificate at the course.
What happens if I leave early from or arrive late to a course?
In compliance with professional boards, CEUs may be reduced or withheld from any participant arriving after the course begins or leaving prior to the course completion
I need a copy of CIAO Seminars' W-9 for my Accounting Office. How do I get that?
Will I automatically know if I have passed my online course?
Yes. A green check-mark will appear after successful submission of the test, course evaluation and ASHA Bubblesheet (if applicable). You will then be able to print your certificate of completion.
How can I receive an official transcript of courses attended through CIAO?
Course Certificates received are recognized by professional boards as official successful completion records. In addition, any customer that would like a single document with all completed CIAO courses can call the office to request a transcript. Transcripts will be issued within 48 hours (work days) of the request.
CIAO Seminars Physical Address
77 Baybridge Dr.
Gulf Breeze, FL 32561
What does CIAO stand for?
CIAO stands for Career Improvement and Advancement Opportunity.