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FAQs


When will I see my course and CEUs on my ASHA Registry?

If you wish to earn ASHA CEUs, you must follow the instructions below for the course type. Remember, ASHA CEUs cannot be awarded retroactively, so it is very important that you follow the instructions for earning ASHA CEUs. Only those participants who follow the instructions for earning ASHA CEUs will have their course information submitted to the ASHA CE Registry.
(Note: ASHA registry fees must be paid to ASHA for the year in which the course was completed in order for submitted CEUs to reflect on your registry.)

Live Courses
Participants are given an ASHA Bubblesheet at the course that must be completed and returned to the on-site CIAO Rep.
CIAO will report all live courses to ASHA within 45 Days after the event.

Live Stream Courses
Within 14 days immediately following the course participants must do the following:
  • pass the quiz
  • submit the online evaluation form
  • click the "ASHA" link
  • check the Report to ASHA box

  • CIAO will report all live courses to ASHA within 45 Days after the event.

    Distance Learning Courses
    Participants must pass the quiz(es), submit the online evaluation form, click the "ASHA" link, check the box Report to ASHA.
  • Courses completed between Jan 1 and Mar 31 are reported to ASHA by May 15
  • Courses completed between Apr 1 and Jun 30 are reported to ASHA by Aug 14
  • Courses completed between Jul 1 and Sep 30 are reported to ASHA by Nov 14
  • Courses completed between Oct 1 and Dec 31 are reported to ASHA by Feb 14
  • Click Here to answer the following questions!

    Are there any other accredited courses for NMES for Dysphagia?
    What if I did not attend VitalStim training by CIAO?
    Once I am a VitalStim Provider, can I train others or sign off on VitalStim competencies?
    I am a VitalStim Provider, can I train others or sign off on competencies for another device?
    Can I use the VitalStim device without training?
    Who sells VitalStim equipment and electrodes?
    Who is listed on the Registry?
    What does it mean to be "current?"
    If I am not "current", am I still a VitalStim Provider?
    Why is there a 3 year requirement to be listed on the Registry?
    Why am I not on the registry?
    How can I update my information?
    Can I be trained by a Sales Representative?
    MasterCard, VISA, Purchase Order, Check, or Money Order. Checks made payable to: "CIAO Seminars." Our mailing address is: 77 Bay Bridge Drive, Gulf Breeze, FL 32566 If a check is returned for non-sufficient funds, there is a return check fee of $25. If payment is made by credit/debit card, it will appear on statement as: "Career Improvement." If legitimate credit/debit charges are declined or marked as a fraudulent charge, this will incur a $25 fee. (Accounts Payable contact name and fax number to send invoices should be noted in the "Order Notes to CIAO" section during the online registration process.)
    When registering for other LIVE courses, Log in with the same email address and password used previously.
    Early is considered 1 month prior to the course start date. It is best to register as early as possible so we know the head count of the course.
    CIAO Seminars
    77 Bay Bridge Drive
    Gulf Breeze, FL 32561
    Office: 850-916-8886
    Fax: 850-916-8885
    Toll free: 888-909-CIAO(2426)
    Live Courses
    Participant Cancellation:
    15 days or more before course date - Full refund minus $25 admin fee
    14 days or less before the course date - 50% Refund

    Participant Change:
    14 days or less before the course date - $50 Change fee

    CIAO Cancellation
    A full refund will be given if CIAO cancels the seminar for any reason. CIAO reserves the right to cancel a conference in the event of an unforeseen circumstance, or if the minimum acceptable registration is not attained. In the event of a cancellation, CIAO is obligated to refund the registration fee only. However, should any course be cancelled, CIAO will reimburse the airline change fee up to $100 only (with documentation) for registrants only.

    Refunds will not be provided to those who do not cancel or for those who begin a course but do not complete it.

    Registered participants that do not show, do not cancel and have not paid will be required to pay the total course fee before registering for any other CIAO event.

    Online Courses
    A full refund will be given to participants who cancel within 60 days of purchase as long as the online course has not been activated. Once activated, there is no refund for an online course
    If an online course was included with the purchase of a live course, and has already been activated, then the refund policy will cover the live portion only.

    For Auditors - "No Shows" or failure to cancel at least 2 weeks in advance of course date are not eligible for a refund. A $50.00 fee will be charged to participants who transfer to another course within 2 weeks of the original course.

    It is CIAO's objective to maintain complete and accurate records regarding each student and to preserve the confidentiality of these records. Accordingly, this policy sets forth requirements for the retention and release of student's records.

    Career Improvement and Advancement Opportunities Inc., "CIAO", takes every precaution to protect information collected. All course registrants are asked to submit personal and sometimes sensitive information (i.e. credit card number, address). This information is encrypted and protected by Secure Sockets Layer (SSL) encryption software. No credit card information may ever be disclosed or sent via mail, fax, email or other method of delivery by a CIAO employee. All Information collected is restricted within the CIAO office. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept current on security and privacy practices. All participant records are maintained by CIAO for a minimum of 7 years.

    CIAO does not share any personal or sensitive information with outside third parties. Contact information (address, phone number, email) is used by CIAO to inform past and current course participants about relevant course information and future events. Recipients can opt out or change this service at any time by contacting CIAO or accessing their account online. VitalStim Provider numbers, course transcripts and duplicate course certificates are released only to the course participant, once identification has been verified by CIAO. VitalStim Provider status may be shared when requested by a facility, equipment sales rep, or patient family. VitalStim Provider number, e-mail and facility information is given to the manufacturer for verification prior to any sale. No other personal identification info is disclosed to the manufacturer.

    CIAO's website uses "cookies", which enables us to improve your visit by tracking browsing activity throughout our site. Cookies also allow our website to recognize repeat visitors and certain information (i.e. passwords, shopping cart items). Cookies are in no way linked to personal and sensitive information.

    Any changes and/or updates to this policy will be communicated via email, CIAO's website and social media. If you feel that this policy has not been met, please contact CIAO.
    CIAO Seminars prohibits discrimination on the basis of race, ethnicity, color, religion, creed, sex, gender, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, genetic information, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities.
    If you are registering online, by phone, or fax, payment is due by the live course date. You may mail a check before the seminar or bring it with you to the live course. Purchase orders are accepted. We will fax or mail in an invoice to your facility upon receiving the registration. A certificate will not be issued to a participant until payment is received.
    If you are receiving a refund from CIAO please allow up to 5 business days for it to appear on your online statement.
    Please call CIAO and speak with Chris Joseph, our Private Events Coordinator, for private course contract information or email her with your request. Send email
    or Send email
    We contact each course participant by phone and email if a course will be cancelled. If you have not registered, please check the calendar tab on our website for all current course information. Unfortunately, cancellations may occur at the last minute due to inclement weather. We will gladly change you to another course city without a change fee.
    Yes. Confirmations of registrations, paid and unpaid, are sent via email when the registration is entered into our system. If it does not appear in your inbox, please check your bulk mail or junk mail folder. It will be from registration@ciaoseminars.com
    Please contact CIAO at least 2 weeks before the seminar date if you have special needs.
    Yes. Typically - Coffee, Tea, Bagels and Danishes.
    Lunch is on your own. We make every attempt to select facilities that have restaurants within the property or several nearby for your convenience.
    We do not validate or pay for parking at any seminar. Please call the seminar location for parking costs and information.
    Business casual attire is appropriate for most of our courses. Some courses are more hands-on where the instructor asks that participants wear or bring certain clothing (ie: tank top/shorts). If this is the case the course description will list any requirements for clothing or optional itmes to bring to the course.

    We recommend bringing a light sweater as we cannot always control the temperature of the room.
    If you register at least 3 days prior to the course and your registration is paid in full by/on the course date, you will receive a certificate at the course.
    In compliance with professional boards, CEUs may be reduced or withheld from any participant arriving after the course begins or leaving prior to the course completion
    Yes. A green check-mark will appear after successful submission of the test, course evaluation and ASHA Bubblesheet (if applicable). You will then be able to print your certificate of completion.
    Course Certificates received are recognized by professional boards as official successful completion records. In addition, any customer that would like a single document with all completed CIAO courses can call the office to request a transcript. Transcripts will be issued within 48 hours (work days) of the request.
    77 Baybridge Dr. Gulf Breeze, FL 32561
    CIAO stands for Career Improvement and Advancement Opportunity.